Privacy Policy

ZYNTRA ("we", "our", or "us") operates the website <URL>. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable U.S. privacy laws.

1. Data Controller

ZYNTRA is the data controller responsible for your personal data.
Email: contact@zyntrausa.com

2. Information We Collect

We may collect the following types of personal data:

Identity Information: Name, date of birth, gender
Contact Information: Email address, phone number, billing and shipping address
Order Information: Products purchased, order history, payment details
Customer Support Data: Messages, inquiries, and support requests
Technical Data: IP address, browser type, device information, and browsing behavior
Marketing Data: Preferences, survey responses, and feedback

We collect this data when you:

Create an account
Place an order
Browse our website
Contact customer support
Participate in promotions or surveys

3. How We Use Your Information

Your data is used for the following purposes:

Processing and fulfilling orders
Managing customer accounts
Providing customer support
Improving our website and services
Sending updates, promotions, and marketing communications (where permitted)
Preventing fraud and ensuring security

4. Data Sharing

We do not sell your personal data.

We may share your data with:

Payment processors
Shipping and logistics providers
Service providers supporting our website and operations
Authorities if required by law

5. Data Storage

All personal data is stored and processed in the United States.

6. Data Retention

We retain your data only as long as necessary for business, legal, and accounting purposes.

Customer data may be retained for up to 10 years to comply with legal obligations.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability

To exercise your rights, contact us at contact@zyntrausa.com.

8. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies We Use

Essential Cookies

Required for core website functionality such as login, cart, and security.

Performance Cookies

Help us understand how visitors interact with our website and improve performance.

Functional Cookies

Enable personalized features and improved user experience.

Advertising Cookies

Used to deliver relevant ads and measure advertising effectiveness.

Analytics Cookies

Used to analyze traffic and usage patterns.

Cookies may be stored for up to 13 months.

You can control or disable cookies through your browser settings.

9. Third-Party Services

Our website may include integrations with third-party platforms (e.g., social media). These services may collect data independently according to their own privacy policies.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: contact@zyntrausa.com